Parts Person

Parts Person

Join our team

Job Description

The Parts Advisor will be responsible for providing consistently high levels of customer service, selling, ordering and stocking parts for a busy automotive shop.

Core Competencies

  • Customer Focus
  • Communication
  • Energy and Stress
  • Team Work
  • Quality Orientation
  • Problem Solving
  • Accountability and Dependability
  • Operating Equipment
  • Ethics and Integrity

Job Duties

  • Delivering outstanding customer service and parts knowledge and providing assistance and knowledge of automotive parts and after market parts.
  • Answers inquiries and process parts orders, as well as proactively assists customers browsing in the store.
  • Arrange any special delivery needs for the customer for their purchase. The Parts Sales Clerk efficiently finds ways to search parts that are not kept within the store.
  • Maintain inventory and organize parts room
  • Support Automotive Technicians in providing the parts required for their work
  • Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon.
  • Submit invoices online to customers
  • Process returns
  • Handle shipping
  • Warranty registration

Requirements

  • High school diploma or GED required.
  • 2-3 years’ working experience with automotive parts including after market parts.
  • Experience in a customer service or sales position considered an asset.
  • Parts procurement experience considered an asset
  • Parts person journey certification considered an asset
  • Ability to work independently and as part of a team
  • Strong customer service and troubleshooting skills.
  • Able to work well under pressure.
  • Strong attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Proven data entry, data editing and typing skills.
  • Professional appearance and manners.
  • Experience in all aspects of customer service and people management.
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
  • Able to respond quickly in a dynamic and changing environment.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Proficient with Microsoft Office and ability to learn new software.
  • Strong work ethic and positive team attitude.
  • Must have valid driver’s license.
  • Ability to read and comprehend instructions and information.

Work Conditions

  • Must be able to lift up to 50 lbs.
  • Exposure to inclement weather.
  • Ability to operate an automobile.
  • Prolonged periods of standing, stooping and bending.

Apply Now

Please upload your resume, cover letter and your details to apply now. Only successful candidates will be contacted.

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