Job Description

The Parts Advisor will be responsible for providing consistently high levels of customer service, selling, ordering and stocking parts for a busy automotive shop.

Core Competencies

• Customer Focus
• Communication
• Energy and Stress
• Team Work
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity

Job Duties

• Delivering outstanding customer service and parts knowledge and providing assistance and knowledge of automotive parts and after market parts.
• Answers inquiries and process parts orders, as well as proactively assists customers browsing in the store.
• Arrange any special delivery needs for the customer for their purchase. The Parts Sales Clerk efficiently finds ways to search parts that are not kept within the store.
• Maintain inventory and organize parts room
• Support Automotive Technicians in providing the parts required for their work
• Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon.
• Submit invoices online to customers
• Process returns
• Handle shipping
• Warranty registration

Requirements

• High school diploma or GED required.
• 2-3 years’ working experience with automotive parts including after market parts.
• Experience in a customer service or sales position considered an asset.
• Parts procurement experience considered an asset
• Parts person journey certification considered an asset
• Ability to work independently and as part of a team
• Strong customer service and troubleshooting skills.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry, data editing and typing skills.
• Professional appearance and manners.
• Experience in all aspects of customer service and people management.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Able to respond quickly in a dynamic and changing environment.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Proficient with Microsoft Office and ability to learn new software.
• Strong work ethic and positive team attitude.
• Must have valid driver’s license.
• Ability to read and comprehend instructions and information.

Work Conditions

• Must be able to lift up to 50 lbs.
• Exposure to inclement weather.
• Ability to operate an automobile.
• Prolonged periods of standing, stooping and bending.